Privacy Policy
The Label by Mona
At The Label by Mona, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from our Shopify-powered e-commerce website.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you browse our website, place an order, or contact us, we may collect the following information:
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Full Name
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Phone Number
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Email Address
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Shipping and Billing Address
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Account information (if you create an account)
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Order and transaction details
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Payment-related information (processed securely via Razorpay; we do not store card, UPI, or bank details)
How We Use Your Information
Your personal data is used strictly for legitimate business purposes, including:
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Processing and fulfilling orders
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Shipping and delivery through logistics partners
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Order confirmations, updates, and customer support
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Managing returns, refunds, and exchanges
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Improving website performance and user experience
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Legal, regulatory, and accounting compliance
We do not use your data for any unauthorized purpose.
Data Protection & Security
(DPDP Act, 2023 – India)
We take appropriate technical and organizational measures to protect your personal data in compliance with the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000.
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Customer data is stored securely on protected servers
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We do not sell, rent, or misuse personal information
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Data is shared only when necessary, with:
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Razorpay (secure payment processing)
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Shiprocket & courier partners (order delivery)
All third-party service providers are required to maintain confidentiality and data security.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
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Enable essential Shopify store functions
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Analyze traffic and performance using Google Analytics
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Improve user experience and website functionality
You can manage or disable cookies through your browser settings; however, some website features may not function properly.
User Accounts & Guest Checkout
Customers may:
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Checkout as a guest, or
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Create an account for faster checkout and order tracking
You are responsible for maintaining the confidentiality of your login credentials.
Communication & WhatsApp
We may contact you via:
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Email
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Phone call
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WhatsApp
For order confirmations, delivery updates, customer support, or service-related communication.
We do not send promotional messages without user consent.
Sharing of Personal Information
We do not sell or share your personal data with third parties for their marketing purposes without your explicit consent.
We may share limited information with trusted third parties only to:
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Provide our services
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Process payments and deliveries
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Prevent fraud and security issues
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Comply with legal obligations
Legal Disclosure
We may disclose personal information if required by law, court orders, or government authorities, or when disclosure is necessary to:
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Enforce our Terms & Conditions or Privacy Policy
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Protect the rights, property, or safety of users or the public
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Investigate fraudulent or unlawful activities
International Customers
We serve customers in India and internationally. By using our website, you consent to the transfer and processing of your information in accordance with this Privacy Policy and applicable laws.
Business Transfer
In the event of a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred to the new entity. Such transfers will remain subject to this Privacy Policy.
Your Rights
As per applicable laws, you have the right to:
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Access your personal data
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Request correction or deletion of data
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Withdraw consent at any time
Requests can be made using the contact details below.
Contact Us
For any questions, concerns, or data-related requests, please contact:
The Label by Mona
labelmonainfo@gmail.com