Shipping Policy

The Label by Mona

At The Label by Mona, we strive to ensure your orders are delivered safely, quickly, and reliably. This Shipping Policy explains how we handle shipping, delivery times, and charges for your online purchases.

Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

• During peak seasons or sale periods, processing may take up to 3 business days.

Shipping & Delivery

• We ship orders using Shiprocket and other trusted courier partners.

• Delivery timelines:

• Within India: 3–7 business days (depending on location)

• International: 7–14 business days (depending on country and customs)

• Shipping delays due to customs, public holidays, natural events, or courier issues are beyond our control.

Shipping Charges

• Domestic Shipping (India): Free for orders above ₹2000; otherwise standard charges apply.

• International Shipping: Calculated at checkout based on destination and weight.

Exact shipping charges will be displayed at checkout before payment.

 Delivery Address

• Please provide a complete and accurate shipping address during checkout.

• We are not responsible for delays or lost packages due to incorrect or incomplete addresses having contact numbers.

• Changes to the delivery address after order confirmation will not be possible.

 Order Tracking

• Once your order is shipped, you will receive a tracking number via email or WhatsApp.

• Use the tracking number on our courier partner’s website to monitor delivery status.

Damaged or Lost Shipments

• In rare cases, items may arrive damaged or lost during transit.

• Please report any issues within 48 hours of receiving your order to:
  labelmonainfo@gmail.com with a short video while opening the product.

• Our team will assist you with replacements, refunds, or support as per our Return & Refund Policy.

Important Notes

• Delivery times are estimates, not guaranteed.

• Customs fees, import duties, or taxes for international shipments are borne by the customer.

• Multiple shipments for large orders may occur. Each shipment will have a separate tracking number.

Contact Us

For any questions related to shipping or delivery, please contact us:

The Label by Mona
labelmonainfo@gmail.com