Exchange & Return Policy

The Label by Mona

At The Label by Mona, we take great care in delivering high-quality cotton dresses. Please read our Exchange & Return Policy carefully before making a purchase.

By placing an order on our website, you agree to the terms outlined below.

Eligibility for Exchange / Return

We accept exchanges or returns only under the following conditions:

• The product received is damaged, defective, or incorrect

• The issue is reported within 48 hours of delivery

• The item is unused, unwashed, and unworn

• Original tags, packaging, and invoice are intact

Requests that do not meet these conditions may not be accepted.

 Non-Returnable / Non-Exchange Items

The following items are not eligible for return or exchange:

• Products purchased during sale or discount offers

• Customized or altered products

• Items damaged due to misuse, washing, or improper handling

• Products without original tags or packaging

Exchange Policy

• We offer exchange only, subject to product availability

• Exchange requests must be raised within 48 hours of delivery

• If the requested replacement is unavailable, we may offer:

• A store credit, or

• A refund (as per management discretion)

Refund Policy

• Refunds are applicable only if exchange is not possible

• Approved refunds will be processed to the original payment method

• Refunds may take 7–10 business days to reflect, depending on your bank/payment gateway

Reverse Pickup & Shipping Charges

• Reverse pickup will be arranged where serviceable

• Shipping charges (forward or reverse) are non-refundable, unless the error is from our side

• In some cases, customers may be asked to self-ship the product

Processing Time

• Exchange / return requests are reviewed within 2–3 business days

• Once approved, replacement or refund will be processed accordingly

Important Notes

• Minor color variations may occur due to lighting or screen settings and are not considered defects

• Each product goes through quality checks before dispatch

• The Label by Mona reserves the right to approve or reject any request after inspection

How to Raise a Request

Please email us at:

labelmonainfo@gmail.com

Include:

• Order ID

• Clear images or videos of the issue

• A brief description of the problem

 Contact Details

The Label by Mona
labelmonainfo@gmail.com